Privacy Policy

1. Introduction

FlowLocal ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://flowlocal.ca, use our services, or interact with us through SMS, email, or other communication channels.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with our services:

• Contact Information: Name, business name, email address, phone number, and mailing address
• Business Information: Company name, industry type, service area, and business size
• Communication Data: Information you provide when filling out forms, requesting audits, or contacting us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms used to find us

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our digital marketing services
• Communication: To send service updates, respond to inquiries, and provide customer support
• Marketing: To send promotional messages, offers, and updates about our services (with your consent)
• Analytics: To analyze website usage and improve our offerings
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. SMS/Text Messaging Program

4.1 SMS Consent and Opt-In

By providing your phone number and opting in to receive SMS messages from FlowLocal, you expressly consent to receive:

• Service updates and notifications
• Appointment reminders and confirmations
• Marketing and promotional messages (if you opt in separately)
• Transactional messages related to your account

You are not required to consent to receive SMS messages as a condition of purchasing our services. Message and data rates may apply. Message frequency varies.

4.2 SMS Opt-Out

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any SMS message you receive from us
• Contacting us at the information provided in Section 11

After opting out, you will receive one final confirmation message. You may continue to receive transactional messages related to services you have already requested.

4.3 SMS Data Sharing and Privacy

We do not share, sell, or rent your mobile phone number or SMS opt-in consent data with third parties for their marketing or promotional purposes.

Your mobile information will only be shared with:

• Service providers who assist in delivering SMS messages (e.g., SMS gateway providers, aggregators)
• Authorized personnel within FlowLocal who need access to provide services
• Legal authorities when required by law or to protect our rights

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services necessary to deliver messages.

4.4 SMS Security

We implement industry-standard security measures to protect your mobile information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (e.g., email providers, CRM platforms, analytics tools)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not share your personal information with third parties or affiliates for their own marketing or promotional purposes without your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a machine-readable format

To exercise any of these rights, please contact us using the information in Section 11.

8. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FlowLocal
Website: https://flowlocal.ca
Contact Form: https://flowlocal.ca/contact

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.