Win the job before they call.
Reviews aren't "branding." They're a conversion lever. When a homeowner is choosing between two companies, the one with stronger proof wins—faster, at a higher price, with less back-and-forth.
We manage your reputation system for you. We build the workflow, monitor feedback, and handle responses. You focus on doing the work. Learn more about how we drive leads and automate follow-up.
Reputation systems that don't get you flagged.
Most "review hacks" quietly break rules. That works until it doesn't—then listings get filtered or suspended.
FlowLocal's rule: every review request is based on a real job, sent to real customers, and never tied to a discount, gift, or incentive.
Your review system, on autopilot.
Select your business type and job volume to see how our automated request system captures happy customers and turns them into public proof.
Customize your scenario
Choose your industry and current job volume to see projected review growth with our managed system.
*Projections based on typical FlowLocal client results. Learn how we integrate this with Google Ads campaigns.
Make reviews automatic. Make responses predictable.
Most businesses don't have a reputation problem. They have a consistency problem—and consistency is a systems issue.
What review management really is
Review management is a set of repeatable workflows that turn completed jobs into public proof. Not once. Not "when the customer is thrilled." Every week, every month, through every season.
When your profile shows recent, consistent customer feedback, the sales process gets shorter. Prospects trust faster. And trust is the variable that moves conversion rates more than any headline or offer.
What we install:
- ✓ Request automation triggered from real jobs.
- ✓ Internal routing so problems are handled quickly.
- ✓ Monitoring so nothing sits unattended.
- ✓ Response playbooks for positive & negative reviews.
See how this integrates with conversion-optimized websites and lead automation.
Common leak: "We ask sometimes."
"Sometimes" means your reputation is a mood, not an asset. You'll have great months and dead months. That inconsistency shows up exactly where buyers decide.
What gets fixed first:
- ✓ Trigger points: when the request goes out.
- ✓ Friction: reducing clicks to leave feedback.
- ✓ Follow-up: a second nudge that isn't annoying.
- ✓ Response speed: never ignoring the inbox.
The goal isn't volume. It's recency + consistency. Those two signals tell buyers "this company is active, trusted, and still operating at a high level."
Four phases. Zero chaos.
This is built like an operational system: audit, build, monitor, and optimize. We handle the execution. You approve the direction.
Audit
We map your current review volume, recency, and competitor proof. We identify where the request flow is leaking.
Build
We create a clean post-job request workflow. One purpose: turn real completed work into real public feedback.
Monitor
We implement monitoring so nothing slips. Reviews get acknowledged quickly, and negative feedback gets handled.
Optimize
We refine timing, messaging, and follow-up frequency to improve response rates while keeping it human.
This isn't a dashboard you log into. It's a service you subscribe to. We do the work. You get the results. If you're running Google Ads campaigns, this system amplifies trust at every step of the funnel.
What's included in our review management
A complete, hands-off reputation system. No software to learn. No dashboards to check daily.
We Handle
- ✓ Automated review request setup (compliant with Google policies)
- ✓ Daily monitoring for new reviews across all platforms
- ✓ Professional response drafting (positive & negative feedback)
- ✓ Monthly reporting on review volume, recency, and rating trends
- ✓ Workflow optimization based on response rates
- ✓ Alert system for urgent negative feedback
You Focus On
- → Completing great work for your customers
- → Running your business operations
- → Approving responses (optional—you can let us post directly)
- → Checking monthly reports to see progress
No learning curve. No software training. No time wasted on dashboards you'll never use. This pairs perfectly with paid social campaigns where proof is critical.
Common questions about our service
Straight answers. No fluff. No loopholes.
Is this a software tool or a managed service?
This is a fully managed service. We handle everything: setup, automation configuration, daily monitoring, and response drafting. You don't need to learn any software or check any dashboards. We do the work for you.
Do you offer discounts or incentives for reviews?
Absolutely not. Incentivizing reviews violates Google's policies and creates long-term risk. We build ethical systems: automated requests triggered by real jobs, sent to real customers, with no strings attached.
Do you filter customers so only happy ones get asked?
No. Review gating (selectively asking for positive reviews) is manipulation. Instead, we send requests to all customers and build internal workflows so issues get addressed quickly—without suppressing honest feedback.
What happens if we get a negative review?
We alert you immediately. Our team drafts a professional, empathetic response that acknowledges the issue and offers resolution. Buyers trust businesses that respond well to problems more than those with nothing but 5-star reviews.
Do you write responses or do I have to?
We draft all responses. You can choose to approve them first (we send for review) or let us post directly on your behalf. Both options work—it depends on your preference for control vs. speed.
How fast will reviews start coming in?
Once the request workflow is live, reviews typically start landing within 7-14 days (depending on job volume). The key is consistency—steady weekly proof beats sporadic bursts that look artificial.
What platforms do you support?
Google Business Profile is the priority for local service businesses. We can also support other relevant platforms (Facebook, industry directories) depending on where your customers make decisions. The workflow stays the same: ethical, automated, human-monitored.
Is this a monthly retainer or one-time setup?
This is ongoing service work, not a one-time setup. We handle continuous monitoring, response drafting, workflow optimization, and monthly reporting. Pricing depends on job volume and response frequency—contact us for a custom quote.
Get a free audit. We'll show you what's broken.
We'll manually review your Google Business Profile, competitor positioning, current review velocity, and response habits—then show you exactly where the system is leaking.