AI Chat Automation & Website Chat | FlowLocal | 24/7 Lead Capture

Your site gets traffic at 11 PM. Who's answering?

FlowLocal's AI chat responds instantly to every visitor—answers FAQs, qualifies leads, and books appointments directly into your calendar. Works 24/7, even when you're asleep or on a job site.

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What We Build

AI chat that converts visitors into booked jobs

Every question answered. Every lead qualified. Every appointment booked. No humans required.

💬

24/7 Instant Response

AI answers every question immediately, even at 11 PM on a Sunday. No more "I'll get back to you tomorrow" losing leads to competitors who respond faster.

🎯

Lead Qualification

AI asks the right questions to understand the visitor's needs, urgency, and budget before booking or handing off to your team. Only qualified leads make it through.

📅

Direct Booking Integration

AI links directly to your calendar and books appointments on the spot. Confirmation texts and emails sent automatically. Zero manual follow-up required.

👤

Human Handoff

Complex questions or high-value leads get escalated to your team via text or call. AI knows when to step back and let you close the deal personally.

See the difference

No chat vs. AI chat after hours

Drag the slider to compare what happens when a visitor asks a question at 9 PM on your website—with no chat vs. FlowLocal's AI chat.

🤖
FlowLocal AI
● Online now
9:07 PM
Do you service Waterloo?
Yes! We service all of Waterloo. What type of service do you need?
Emergency furnace repair
Got it. We can get someone out tomorrow morning. What time works best for you—8 AM or 10 AM?
10 AM works
Perfect! I'll book you for 10 AM tomorrow. You'll get a confirmation text in 2 minutes with the technician's name and arrival window. 👍
💼
Support
○ Offline
9:07 PM
Do you service Waterloo?
No response...
We're currently offline. Business hours: Mon-Fri 8 AM - 5 PM. Leave a message and we'll get back to you tomorrow.
9:15 PM — Visitor left site ❌
Before (No Chat) After (AI Chat)
Who this is for

Built for trades and service businesses

If your business relies on inbound leads from your website, AI chat should be capturing and qualifying those leads 24/7—not just during business hours.

We build AI chat for

Local service businesses across Ontario that get website traffic but lose leads after hours or during busy times.

HVAC contractors Plumbers Roofers Electricians Landscapers Dentists Chiropractors Law Firms Real Estate Teams

Quick wins we've seen

Plumbing company — Kitchener: AI chat converted 18% of after-hours website visitors into booked appointments. Previously, those visitors left without contacting.

HVAC contractor — Waterloo: Reduced phone call volume by 30%. AI handled "What's your pricing?" and "Do you service my area?" questions automatically.

Dental clinic — Cambridge: AI chat booked 40+ consultations in first 60 days with zero human involvement. Freed up front desk staff for in-person patients.

Interactive Demo

Watch AI chat in action

See how AI captures a lead, qualifies the need, and books an appointment—all in under 2 minutes.

How It Works

  • 1. Visitor asks question on your website
  • 2. AI qualifies need and urgency
  • 3. AI offers booking or escalates to your team
  • 4. Appointment booked, confirmation sent
Lead Follow-Up Demo
Lead In
AI Reply
Qualify
Booked
FlowLocal AI Chat
✓
Lead converted!
Automated follow-up → booked in under 2 minutes.
The Reality

Why chatbots failed. Why AI chat works.

Most businesses tried "chatbots" in 2018 and gave up. They were clunky, scripted, and annoying. Modern AI chat (trained on your business, services, and FAQs) converts 15-25% of website visitors into leads vs. 2-3% with no chat.

Feature No Chat FlowLocal AI Chat
After-hours response ❌ Visitors leave, no follow-up until morning ✅ Instant response, lead captured 24/7
Common questions ❌ Visitor scrolls FAQ or leaves site ✅ AI answers instantly (pricing, service area, hours)
Lead qualification ❌ Manual phone screening next day ✅ AI asks need, urgency, budget before booking
Booking appointments ❌ Phone tag, back-and-forth emails ✅ AI books directly into calendar, confirmation sent
Conversion rate ❌ 2-3% of visitors convert ✅ 15-25% of engaged visitors convert

The difference comes down to training. Old chatbots followed rigid scripts. FlowLocal's AI chat is trained on your actual business—your services, your pricing structure, your service areas, your common objections. It sounds like your team, not a robot.

We integrate directly with your lead automation system, your calendar, and your CRM. When AI can't handle something (complex pricing, custom quotes, high-value leads), it escalates to your team via SMS or call. You only jump in when it matters.

If your website gets traffic but you're losing leads after 5 PM or during busy times, AI chat is the fastest way to fix it. Most clients see 15-30% more booked appointments within 60 days of going live.

How It Works

The "no drama" process

We train the AI, install the widget, and monitor conversations. You approve responses and watch leads come in.

1

Training & Setup

We train the AI on your services, pricing, service area, FAQs, and booking process. Install chat widget on your website.

2

Test & Refine

Run test conversations, refine responses, and connect to your calendar and CRM for seamless lead capture.

3

Launch & Monitor

Go live with 24/7 AI chat. Monitor conversations, track bookings, and optimize responses based on real visitor questions.

4

Scale & Improve

Add more FAQs, refine qualification questions, and integrate with SMS/email workflows for follow-up.

Full Service

What's included in our AI chat management

We Handle

  • ✓ AI training on your business, services, and FAQs
  • ✓ Chat widget installation and design
  • ✓ Calendar and CRM integration
  • ✓ Lead qualification logic and workflows
  • ✓ Automated booking and confirmation messages
  • ✓ Human handoff setup for complex questions
  • ✓ Conversation monitoring and optimization
  • ✓ Monthly performance reports (leads captured, bookings)

You Focus On

  • ✓ Answering calls and texts from qualified leads
  • ✓ Showing up to booked appointments
  • ✓ Reviewing conversation logs and AI responses
  • ✓ Approving new FAQs and response updates
  • ✓ Growing your business with more leads
FAQ

Common questions about AI chat

Can the AI handle complex questions or does it just answer basic FAQs?

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AI chat handles 80-90% of visitor questions automatically—pricing ranges, service areas, availability, process details, and booking. For complex questions (custom quotes, unique situations, high-value leads), AI escalates to your team via SMS or call. You set the escalation rules. The AI knows when it's out of its depth and hands off smoothly.

What happens if the AI doesn't know the answer?

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If AI doesn't have the answer, it says "Great question—let me connect you with our team" and sends you a notification with the visitor's question and contact info. The visitor gets a response within minutes (during business hours) or first thing next morning. We also log every "I don't know" question so we can train AI to handle it next time.

How do I know if a lead is AI-qualified or just a tire-kicker?

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AI asks qualifying questions before booking—service needed, urgency, budget awareness, and location. If someone just asks "How much?" without context, AI asks follow-up questions to understand the scope. Leads who book appointments are pre-qualified. You also get a conversation log showing exactly what was discussed, so you know what to expect before the call or visit.

Does AI chat work for service businesses like mine?

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AI chat works best for service businesses that get website traffic and inbound inquiries—HVAC, plumbing, roofing, electrical, landscaping, dental, chiropractic, legal, real estate, and home services. If your business answers the same 10-15 questions repeatedly ("Do you service my area?" "What's your pricing?" "Are you available this week?"), AI chat eliminates that repetition and captures leads 24/7.

How long does it take to set up AI chat?

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Most AI chat setups are live within 7-10 days. We spend the first few days training the AI on your business, building the qualification logic, and connecting to your calendar. Then we test conversations, refine responses, and go live. After launch, we monitor for 2 weeks and optimize based on real visitor questions.

How much does AI chat cost?

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FlowLocal's AI chat management starts at $397/month for single-location businesses. This includes AI training, chat widget installation, calendar/CRM integration, conversation monitoring, and monthly optimization. Multi-location businesses or high-traffic sites have custom pricing based on conversation volume.

Do you require long-term contracts?

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No. We work month-to-month. Our goal is to capture more leads and book more appointments so you want to keep AI chat running, not because you're locked in. You can cancel anytime with 30 days' notice.

How does this work with Google Ads or other lead sources?

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AI chat works with any traffic source—Google Ads, Facebook/Instagram ads, SEO, referrals, or direct traffic. If someone lands on your site (from any source) and starts a chat, AI captures and qualifies them. This is especially powerful if you're running paid ads—AI chat increases your conversion rate from clicks to booked appointments, lowering your cost per lead.

Get a free AI chat audit. We'll show you what you're missing.

We'll review your website traffic, common visitor questions, and current lead capture rate—then show you exactly how AI chat would improve conversions.

  • ✓ Review your current website chat (or lack of it)
  • ✓ Identify top 10 questions AI should answer automatically
  • ✓ Estimate lead capture improvement (before vs. after AI)
  • ✓ Provide AI chat implementation plan and timeline
Get Your Free AI Chat Audit

No obligations. No sales pitch. Just honest feedback.